01Introduction

CIBA ("we," "us," or "our") operates the website https://ciba.res.in/ and publishes mobile applications on the Google Play Store (collectively, the "Service").

This Privacy Policy explains what information we collect from users ("you" or "your"), how we use it, and the choices you have. By using the Service, you agree to the collection and use of information as described in this policy.

This policy is designed to comply with the Google Play Developer Program Policies, the Google Play User Data Policy, and applicable data protection regulations.

Scope: This policy applies to all mobile applications distributed via Google Play and the ciba.res.in website.

02Information We Collect

Personal Information (Provided by You)

When you contact us, create an account, or use certain features, we may collect:

• Full name
• Email address
• Phone number (if provided)
• Any other information you voluntarily submit

Automatically Collected Information

When you use our apps or visit our website, we may automatically collect:

Information from Third-Party SDKs

Our apps may include third-party SDKs that collect data independently. See Section 5 and Section 6 for details.

03How We Use Your Information

We use the collected information for the following purposes:

• Provide & maintain our apps and website
• Improve & personalize your experience
• Communicate with you regarding updates, support, and promotional content (with consent)
• Analyze usage patterns to improve features and performance
• Detect & prevent fraud, abuse, and security threats
• Comply with legal obligations
• Provide customer support and respond to inquiries

Google Play Compliance: We do not use personal data for purposes incompatible with the ones disclosed in this policy. We do not sell your personal data to third parties.

04Legal Basis for Processing

We process your data based on the following legal grounds:

• Consent: Where you have given explicit consent (e.g., for marketing emails, optional permissions)
• Contract Performance: When processing is necessary to deliver the Service you requested
• Legitimate Interest: To improve our services, conduct analytics, and ensure security
• Legal Compliance: To comply with applicable laws and regulations

05Data Sharing & Third-Party Services

We do not sell your personal information. We may share data in the following limited circumstances:

Service Providers

We engage third-party companies to help operate our Service (hosting, analytics). They access your data only to perform tasks on our behalf and are contractually obligated to keep it confidential.

Third-Party SDKs in Our Apps

Our apps may include the following third-party services, each with their own privacy practices:

Legal Disclosure

We may disclose your information if required to:

• Comply with a legal obligation, court order, or government request
• Protect the rights, property, or safety of CIBA, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues

06Analytics

We use Google Analytics and/or Firebase Analytics to understand how users interact with our apps and website. These services collect anonymized usage data including screens visited, session duration, and device type. This data helps us improve the user experience.

Learn more: Google Privacy & Terms

07Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Types of Cookies We Use

You can manage cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

08Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Account Data — Retained while your account is active, deleted within 90 days of account deletion request

Usage / Analytics Data — Retained in anonymized form for up to 26 months

Support Inquiries — Retained for up to 12 months after resolution

09Data Security

We implement industry-standard security measures to protect your personal data, including:

• Encrypted data transmission (HTTPS / TLS)
• Secure server infrastructure with access controls
• Regular security audits and vulnerability assessments
• Limited employee access on a need-to-know basis

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to taking reasonable and appropriate measures.

10Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (see Section 11)
• Portability: Request a machine-readable copy of your data
• Objection: Object to processing based on legitimate interest
• Withdraw Consent: Revoke consent at any time where processing is consent-based

To exercise any of these rights, contact us at cibavanamiapp@gmail.com. We will respond within 30 days.

11Data Deletion & Account Removal

Google Play Requirement: Users can request complete deletion of their data at any time.

You can request deletion of your personal data by:

• Email: Send a request to cibavanamiapp@gmail.com with subject line "Data Deletion Request"
• In-App: Use the "Delete Account" or "Delete My Data" option if available in the app settings

Upon receiving your request, we will:

1. Verify your identity to prevent unauthorized deletion
2. Delete or anonymize your personal data from our active systems within 30 days
3. Remove data from backups within 90 days
4. Send you a confirmation once the process is complete

Please note: Some data may be retained if required by law, for fraud prevention, or to resolve disputes.

12Children's Privacy

Our Service is not directed to children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personally identifiable information from children.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at cibavanamiapp@gmail.com. If we discover that we have inadvertently collected data from a child without verified parental consent, we will take immediate steps to delete that information.

COPPA & Google Play Families Policy: Our apps that are not specifically designed for children do not knowingly collect data from minors. Apps targeting children follow Google's Families Policy requirements.

13International Data Transfers

Your information may be transferred to and processed on servers located in India or other countries where our service providers operate. Data protection laws in these countries may differ from those in your jurisdiction.

By using our Service, you consent to the transfer of your data to these locations. We ensure appropriate safeguards are in place, including:

• Data processing agreements with all service providers
• Standard contractual clauses where applicable
• Compliance with applicable cross-border data transfer regulations

14Permissions Used by Our Apps

Our Android apps may request the following permissions. Each permission is used only for the stated purpose and in accordance with Google Play policies:

We only request permissions that are essential for app functionality. You can revoke permissions at any time via your device's Settings → Apps → [App Name] → Permissions.

15Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:

• The "Last Updated" date at the top will be revised
• Material changes will be notified via in-app notice, email, or a prominent notice on our website
• Continued use of the Service after changes constitutes acceptance of the updated policy

We encourage you to review this page periodically to stay informed.

16Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out: